If you need help using Xungen, please contact us at:

Email: qq770552859@gmail.com

Response time: within 1-3 business days

Common Issues

Login issues

• Make sure you are using the latest version of the app.
• Try signing out and signing in again.
• If you used Sign in with Apple, please use the same Apple ID.

Search and genealogy results

• Search results depend on surname, region, and available family records.
• Some records may be restricted and require review or approval.

Application submission

• Please check that your profile information is complete.
• You may need to add supporting evidence such as photos or PDF documents.

Photo or PDF upload

• Make sure the file is valid and not corrupted.
• If upload fails, try again on a stable network connection.

Privacy and Account Help

If you want to update your personal information, privacy settings, or account details, please email us and include your registered email address.

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